Privacy Policy

Effective date: 22 August 2026
Last updated: 22 August 2026

Royal Smells for Electronic and Electrical Appliances, Perfumes and General Trade Co. Ltd. (“Royal Smells”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store, and share personal data when you use our website, shop, advertisements, messaging channels, or customer services in Iraq.

1. Scope

This policy applies to our website, online store, Odoo services, Royal Smells social-media pages and advertisements, Meta and TikTok lead or messaging experiences, WhatsApp and other approved customer-contact channels, and in-store or delivery interactions.

2. Data we collect

We may collect your name, telephone number, email address, delivery address, city or governorate, order and invoice details, products of interest, messages and support requests, campaign or form responses, payment-status information without storing full card credentials, and technical data such as IP address, browser, device, cookies, pages visited, and advertisement interactions. We may also record your consent and communication preferences.

3. How we collect data

We collect data when you place an order, create an account, complete a form, send a message, contact support, visit our website, interact with an advertisement, or communicate with us through Meta, TikTok, WhatsApp, Odoo, or another approved channel. We may also receive necessary delivery or transaction information from service providers.

4. Why we use data

We use personal data to answer enquiries; recommend suitable fragrances and devices; process, deliver, support, return, or service orders; verify customers and prevent fraud; operate accounts and customer service; improve our products, website, advertisements, and communications; measure campaign performance; maintain security and legal records; and send marketing where permitted.

5. Legal basis and choices

Depending on the activity, we process data to perform a contract, take requested pre-contract steps, comply with legal obligations, protect legitimate business and security interests, or based on your consent. You may withdraw marketing consent at any time without affecting earlier lawful processing.

6. Systems and service providers

Our primary business and customer-record system is Odoo. We also use approved services from Meta, TikTok, messaging providers, hosting and analytics providers, payment services, and delivery companies. We share only the data reasonably necessary for the relevant service. These providers may process data under their own terms and safeguards, including outside Iraq where their infrastructure is located. We do not sell personal data.

7. Retention

We retain customer, order, support, and related records for up to five years from the last relevant transaction or interaction, unless a longer period is required by law, an active dispute, warranty, fraud prevention, or accounting obligations. Marketing preferences and technical records may be retained for shorter periods or until consent is withdrawn, subject to legitimate recordkeeping needs. Data is then deleted, anonymised, or securely restricted where reasonably possible.

8. Cookies and advertising technologies

Our website and advertising partners may use necessary, preference, analytics, and advertising cookies or similar technologies to operate the site, remember choices, measure performance, and show relevant advertisements. Browser or device settings may allow you to block or delete cookies, but some functions may then be unavailable. Where a consent tool is presented, you can manage non-essential choices through it.

9. Security

We apply reasonable administrative, technical, and organisational safeguards, including access controls, account protection, backups, and limited staff access. No online system is completely risk-free, so please protect your passwords and notify us if you suspect unauthorised access.

10. Your rights

Subject to applicable Iraqi law and reasonable identity verification, you may ask to access, correct, update, or delete your personal data; object to or restrict certain processing; withdraw consent; or ask about how your information is used. Some records may need to be retained for legal, accounting, fraud-prevention, warranty, or dispute purposes.

11. Children

Our products and services are not directed to children. We do not knowingly collect personal data from children without appropriate parent or guardian involvement. Contact us if you believe a child has provided data improperly.

12. External links and updates

Our website may link to third-party services governed by their own privacy policies. We may update this policy when our services, systems, or legal requirements change. The latest version and effective date will appear on this page. Material changes may also be communicated through an appropriate channel.

13. Contact

Company: Royal Smells for Electronic and Electrical Appliances, Perfumes and General Trade Co. Ltd.
Address: Iraq, Basra, Al-Ashar, Briha, Hajji Jasb Complex Street, Royal Smells, near Queen Zenobia Clinics.
Email: info@royalsmells.com
Phone / WhatsApp: +964 770 861 4440

For privacy requests, please include enough information to identify your relationship with us. We may request reasonable verification before acting on a request.